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Data Protection

Privacy Policy

How Dime Glossary Library collects, protects, and handles personal data submitted via inquiry forms and consultation bookings.

1. Data Controller Identification

The data controller responsible for the processing of personal data collected through this website is:

Dime Glossary Library Co., Ltd.
Office 8, 37 Example Road, Khon Kaen 00000, Thailand
Email: info@systemharborcore.click
Phone: +66 43 000 374
Data Protection Contact: privacy@systemharborcore.click

2. Personal Information We Collect

We adhere strictly to the principle of data minimization. We only collect personal information that you voluntarily provide when contacting us or booking an educational consultation:

  • Contact Information: Full name, email address, institutional affiliation (optional), and telephone number if provided.
  • Educational Preferences: Technical background level, areas of inquiry, and discussion topics provided in session booking requests.
  • Technical Logs & Aggregated Analytics: Anonymized IP addresses, browser types, referring URLs, and page navigation sequences used strictly to monitor library performance.

We process personal data under the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA) and international privacy frameworks on the following legal bases:

  • Performance of Educational Services: To review your inquiry, schedule consultative appointments, deliver syllabus workbooks, and issue invoices.
  • Legitimate Interests: To maintain website security, prevent malicious automated form abuse, and optimize our educational curriculum based on aggregated reader interest.
  • Explicit Consent: Where you have opted in to receive educational research releases or accepted non-essential analytical cookies.

4. Data Retention Periods

  • Inquiry & Consultation Records: Retained for 24 months following the completion of your consultation to facilitate subsequent educational follow-ups, after which records are securely purged or anonymized.
  • Financial & Invoicing Records: Retained for 7 years in accordance with statutory accounting and tax compliance regulations under Thai law.
  • Technical Server Logs: Automatically overwritten after 90 days.

5. Sharing of Personal Data

We do not sell, rent, or trade your personal information. Data is shared solely with trusted service providers necessary for our core educational operations:

  • Secure cloud server hosting providers located in ISO-certified data centers.
  • Calendar and electronic mailing infrastructure for dispatching consultation invites.

6. International Data Transfers

When data is processed outside Thailand, we enforce standard contractual clauses and rigorous technical encryption to ensure recipient entities provide an equivalent level of personal data protection.

7. Your Statutory Privacy Rights

Under applicable privacy legislation, you maintain the right to:

  1. Access & Portability: Request a copy of the personal data we hold about you.
  2. Rectification: Request the correction of inaccurate or incomplete information.
  3. Erasure: Request the deletion of your personal records where continued processing is no longer legally necessary.
  4. Restriction & Objection: Object to or restrict specific processing activities based on legitimate interests.
  5. Withdrawal of Consent: Withdraw consent for optional processing at any time without affecting past lawful processing.

To exercise any of these rights, email our team at info@systemharborcore.click.