1. Scope of Policy
This Refund & Cancellation Policy applies to all paid educational consultations, team workshops, and bespoke curriculum design services provided by Dime Glossary Library Co., Ltd.. All online articles, guides, and public glossary resources remain free and open to the public.
2. 1-on-1 Terminology Mentorship Sessions
Rescheduling Notice
- Free Rescheduling: You may reschedule your 90-minute consultation up to 24 hours prior to the scheduled appointment start time at no additional charge.
- Late Rescheduling (Under 24 Hours): Rescheduling requests submitted with less than 24 hours notice may incur a $25 administrative rebooking fee.
Cancellation & Refund Eligibility
- Full Refund (100%): If a cancellation request is received in writing via email at least 48 hours prior to the scheduled session time, a full 100% refund will be issued.
- Partial Refund (50%): Cancellations made between 48 hours and 24 hours prior to the session will receive a 50% refund to offset educator preparation time.
- Non-Refundable (0%): Cancellations submitted with less than 24 hours notice or missed appointments (no-shows) are non-refundable, as our research fellows allocate dedicated calendar time exclusively for your session.
3. Team Workshops & Institutional Curriculum Design
Group Workshops
- Cancellations received 7 calendar days or more before the scheduled seminar date receive a full refund minus a 5% administrative payment processing fee.
- Cancellations received within 2 to 6 calendar days of the event receive a 50% credit toward a future workshop date.
Bespoke Curriculum & Review Projects
- Custom curriculum development projects are divided into milestone deliverables.
- The 40% project commencement deposit covers initial pedagogical scoping, syllabus drafting, and background research; once work has commenced and initial outlines are delivered, this deposit becomes non-refundable.
- If a project is cancelled prior to final delivery, any unworked milestone hours will be refunded proportionally.
4. Refund Processing Timeframe & Method
- Request Submission: All cancellation and refund requests must be transmitted in writing to info@systemharborcore.click with your invoice reference and full name.
- Review & Approval: Our administrative team will review your request and respond with written confirmation within 2 business days.
- Payment Dispatch: Approved refunds will be processed within 5 to 7 business days back to the original method of payment (bank transfer or payment card).
5. Session Satisfaction & Educational Quality Guarantee
If technical difficulties originating on our side interrupt your consultation, or if our educator is unable to attend due to unforeseen circumstances, you will be offered an immediate full refund or a complimentary rescheduled session at your convenience.